Shipping & Delivery Policy
What is INSATONLINE Shipping Policy?
We strive to deliver products purchased from INSATONLINE in excellent condition and in the fastest time possible
- If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
- If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on INSATONLINE Returns Policy. For accounts whose return behavior violate our fair usage policy, a delivery charge of Rs. 500 will be levied on all orders, irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
How do I check the status of my order?
Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.
How can I check if INSATONLINE delivers to my PIN Code?
You can find out if INSATONLINE delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.